Frequently asked Questions

These questions ONLY pertain to Her Sweet Dreams, The Experience. Our Shipping and Refund Policy on our Sleepwear and Lingerie can be found in the About Us section near the bottom of our website on the homepage.
  1. Where are you located? We provide services in New York City & New Jersey. 
  2. How do I go about booking? Select the package of your choice and complete the request form. Someone will reach out to you within 72 hours via email to confirm availability and booking. A 50% non-refundable deposit is due at the time of booking. Your booking is not confirmed until your deposit is paid. Please Note: we do not accept cash payments. Zelle, or Apple Pay only. 
  3. Do you also reserve the hotel rooms? No, our services only include room setup (decorating/design)
  4. How will you gain access to my room? We strongly suggest adding us on your room reservation for a contactless experience. It is the client's responsibility to ensure that we have access to their room. We can not and will not check in your room for you. If we do not have access at the time of arrival you will be given a 20-min grace period before cancellation.
  5. Am I allowed to be in the room during setup? Setups can take up to 2-3 hours. We ask that our clients use this time to distract their love ones. We will be in communication via text. You will receive a text when we arrive and when the setup is complete. Pictures and videos will be sent to ensure satisfaction before departure. 
  6. Do you clean up afterwards? We do not offer cleaning services at this time.
  7. What if I need to reschedule or cancel? If you need to cancel we ask that you notify us as soon as possible. There is a $30 rebooking fee for any rescheduled booking request. 
  8. What if I have more questions? We are available via email or through DM