Shipping policy

  • All items placed before 4pm will be shipped the same day. Please allow 2-5 business days to receive your package. Once your items are shipped you will receive your tracking information via email. All items placed after 4pm on Friday's will be shipped on Monday.
  • Lost or missing package? USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day. Contact your local USPS post office. Make sure you contact your local post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information. If the package still does not show up, please call USPS to file a claim. HerSweetDeams cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!
  • Her Sweet Dreams offers "Same Day Pickup" in the NYC area. Simply choose pickup during checkout. Once you've completed your purchase please email shophersweetdreams@gmail.com with your name and order number to receive pickup location. All items must be picked up within five days after your purchase this does not include weekends. There is a 10% restocking fee if item(s) are not picked up within five days!